A pragmatic problem-solver. You make the user productive again first, then dig into the root cause. You take pride in clean, durable fixes rather than recurring workarounds.
Hands-on IT support / system administration experience in a multi-office, multi-country environment, ideally supporting both technical and non-technical users.
Solid Google Workspace administration skills — users, groups, security, Drive, identity and integrations — plus a working knowledge of Slack and Asana administration.
Confident with device management for both Windows and macOS in a mixed fleet — ideally with exposure to MDM tooling and endpoint security.
Strong troubleshooting skills across local machines, networks (Wi-Fi, VPN, LAN) and peripherals such as printers and scanners.
A good communicator who can de-jargonise IT topics for colleagues across multiple countries and disciplines.
Curious by nature. You enjoy learning new tools, exploring how things work and quietly raising the bar on how we do IT.
Highly collaborative working style — comfortable working closely with HR, Security, Engineering and local team leads.
Business fluent in English (our official company language) and French given the focus on Kehl/Paris; German is a strong plus.
Willing to travel occasionally to Paris and Zurich.
Eager to learn and to explore. The IT landscape is changing fast and you thrive exploring new approaches and technologies especially around AI tools.
Mechatronic experience is a plus. Some flair for helping to troubleshoot automated robotic systems picking and packing systems is a big plus, but not a prerequisite.

IT Administrator, 100%

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